I understood just fine. I knew what they were supposed to do and how. I knew about fees, about account limits where you have to have a minimum amount to not pay any monthly fee, I knew everything about their corrupt little operation except for, apparently, their ability to take away your money at a moment's notice and I have to go in and show them I had more, to which they ignored me and didn't give me any real reason beyond "it's not us, it's you" bullshit despite extensive records I had.

They don't care. It's all about screwing over people who are struggling to bottom them out of society so they can never recover. Fuck the system.