Not to mention, how frequently the “I can fix it on my own” guy ends up making things worse.

Like my coworker who insisted he knew how to install a monitor and then couldn’t figure out why the display port wouldn’t work with a usb-a adapter. It had a normal DisplayPort plug and didn’t have a thunderbolt adapter (it’s a desktop.)

Rather than update the ticket that got him the monitor, he created a new ticket.

I can’t complain too much. IT guy likes me so he took the extra monitor and gave me a third one.