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[-] MushuChupacabra@lemmy.world 73 points 6 months ago
[-] CaptDust@sh.itjust.works 84 points 6 months ago

"The incident is widely characterized by critics as an example of mishandled customer service."

Made me laugh, that's putting it lightly..

[-] MushuChupacabra@lemmy.world 48 points 6 months ago

They mishandled the shit out of him.

[-] tomkatt@lemmy.world 15 points 6 months ago

“The incident is widely characterized by critics as an example of ~~mishandled~~ manhandled customer service.”

Just a typo.

[-] restingboredface@sh.itjust.works 19 points 6 months ago

Holy shit what a ride that was.

It's clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

[-] HakFoo@lemmy.sdf.org 9 points 6 months ago

Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

I'd expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn't pay enough to retain people after they got fed up with the free-standby-flight privileges.

[-] pdxfed@lemmy.world 4 points 6 months ago

United is Four Seasons compared to American.

[-] Seleni@lemmy.world 1 points 6 months ago

Wow. Even Trump thought they went too far. Damn.

And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.

I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.

this post was submitted on 07 Jun 2024
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