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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
Same. Then I go online and read how CLI's are too hard to use and Linux popularity would be better were its UI's more similar to Windows and MacOS, and that it's become easier to use now, and that Gnome is on the edge of making that the reality.
By the way, the best time for Linux UI's (easiness of use too) was IMHO when FVWM, Fluxbox, WindowMaker and Afterstep were still commonly used, and when people had a separate user (and possibly separate X session in Xephyr) for Skype, because it was the only proprietary program on their machine and hygiene\suspicion dictated isolating it. Look how far we have fallen.