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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
I built my entire cloud storage strategy around Google drive because it had very simple integration with my previous seed box provider. Like, I could run Plex from the cloud through them directly off of my Google drive and then mirror that to local storage.
Super slick and easily usable setup. In a push to completely de-google my life the past 2 years I had to figure out an effective migration strategy off of that stack.
It was a total pain in the ass. Not to mention moving the rest of the people on my family plan off of Google as well. The majority of them are fairly tech savvy and even with that in mind we struggled.
I am now 100% self-hosted and learned a shit ton about docker along the way but, I couldn't imagine trying to do the same thing with a group of entry level users.