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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[-] ObstreperousCanadian@lemmy.ca 13 points 4 months ago

That's what Tim Hortons did in Canada!

[-] ripcord@lemmy.world 1 points 4 months ago

Like, the drive through connects to some Indian call center?

[-] ObstreperousCanadian@lemmy.ca 3 points 4 months ago

No, they hire a lot of temporary foreign workers from India.

this post was submitted on 18 Jun 2024

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