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McDonalds removes AI drive-throughs after order errors
(www.bbc.com)
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this post was submitted on 18 Jun 2024
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You can tell the exec who greenlit this was a boomer because they went with IBM.
An AI drive through was always going to be difficult. IBM simply isn't the company that can do stuff like that anymore, and they haven't been for decades at this point.
"Nobody ever got fired for choosing IBM" - or something like that. It's still a great defense when things go bust and they probably knew they would.
Around that time, Watson was the most public demonstration of AI.