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Microsoft really wants Local accounts gone after it erases its guide on how to create them
(www.xda-developers.com)
This is a most excellent place for technology news and articles.
Well, yeah. I mean, help desk deals with users at their moment of peak incompetence. If 1 in 20 users can't figure out that "Office" is now "Libre office", help desk is going to be swamped.
The solution is to merge help desk and HR, so that something productive can be done about PEBCAK issues.