437
HP forced to ditch popular printer range following user backlash
(www.techradar.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 09 Jul 2024
437 points (99.1% liked)
Technology
59670 readers
1833 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
So rather than just push a super simple firmware update that disables the always online need, they'd rather just stop selling it, and probably brick these printers in a year or so when they discontinue the service.
Has hp ever done anything to suggest they give a shit about users beyond milking them for all they're worth?
Maybe a dumb take, but I think milking customers for all they're worth is much better option than what HP is seemingly doing
which is milking them for all they're worth this quarter.
Like, there are companies with a cult like following (Valve comes to mind) and while they could probably increase profit for a quarter or two, they seem to be playing the long game fairly well. Which is ultimately better for everyone
they get more money over your lifetime, and you get a product that you're happy with.
Oh absolutely, I'm happy to shovel money at valve. I've contacted support quite a few times about index controllers (the joystick switch is trash and drifts after a lot of use) and they've always responded within hours and even RMAd one controller way of it warranty. Meta support responded almost instantly, but every single person was useless. After talking to 6 across 3 days, it was finally escalated. They took forever to contact me, I replied within 12 minutes, then the follow up was over 24 hours later. Every single time it took a day for their "specialist team" to respond. It took over a month to actually get them to accept the fact that they never boxed up the quest I ordered, and they still blamed the shipping company even though I received both packages and the quest was not in either, nor was either box even big enough to fit a fucking quest.
Fuck meta and fuck zuck.