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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
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this post was submitted on 10 Jul 2024
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No. What actually needs to happen is for companies to give GOOD FUCKING CUSTOMER SERVICE!!! Try getting ahold of a real person at Amazon for example. I ended up cold calling the delivery company that handles local deliveries to get a phone number to talk to an actual person.
The next time i called they had turned that number into a robo call center...
Are you crazy? That's expensive! Too expensive!!!
I never had issues with Amazon support. To be fair, the last time I needed support was over 4 years ago, but still. I got to chat with some real person relatively quickly who managed to address the issue swiftly.
Thats also my experience with amazon. The chat is actually amazing.