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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
This is a most excellent place for technology news and articles.
You know you didn't have to commit modemacide. You could have actually just asked for new hardware.
They refused, I did what I had to do :)
What happens when whatever promotion you are on rolls off and the hardware now costs you $15–20 bucks a month? Owning your hardware makes imo a ton of sense still.