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this post was submitted on 01 Aug 2024
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I've learned to hate companies that replaced their support staff with AI. I don't mind if it supplements easy stuff, that should take like 15 seconds, but when I have to jump through a bunch of hoops to get to the one lone bastard stuck running the support desk on their own, I start to wonder why I give them any money at all.
I love it when I have to trick those stupid ai chatbots to let me talk to a human customer service rep
It has been getting so bad that even boring regular phone trees will hang up on you if you insist on talking to a human. If it's ISP / cellular, nowadays I will typically just say I want to cancel my account, and then have cancellations route me to the correct department.