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Most of the time, nobody notices.
Most of the time it's not as egregious as trying to use a free trial for streaming to force arbitration for wrongful death at an amusement park. I truly can't imagine any world where this doesn't blow up because it's so outrageous.
The world where the government is for the corporations not the people. We're getting very nearly there, with legal bribery and corporations being considered "people".
Sure the people might be outraged, but legally outage doesn't matter and the corporations have a huge power advantage over a single person.
While I generally agree with you, this case is literally an example of how the public's outrage DOES matter and potentially changed the course of this case, regardless of the legality.
Yes, for now. Their response says a lot as well. "We've decided to waive our right to arbitration"
To me, this is them not wanting the arbitration clause itself looked at, and struck down.
So they back off and let this one pass, until they have enough power to not care about the outrage. (And in all the future cases the clause still applies and they continue to fuck over whomever they will)