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Yeah, that sounds about right. People think there's a standard "full coverage" and then when something happens, suddenly the insurance company wants to make sure you understand the policy.
Taking those calls must be heartbreaking (though I'm sure the higher ups could care less).
Yea it's full coverage the way heath insurance is full coverage, eyes, teeth and mental health are not included. It's fucked up
Another thing to know about ahead of time is replacement cost coverage. I knew something that only had cash value coverage for their roof in addition to an $8000 deductible. They got a check from the insurance for about $200 and had to pay the rest out of pocket.
That is way too common. With how expensive everything is, people can't afford to really protect themselves. Shit hits the fan and they have a crazy deductible and the most basic coverage because that's probably still $100 a month. You find out that paying your premiums was no better than setting that money on fire every month.