They consistently make promises for things that will exist in the future, which then takes them years beyond their expected timeframe to achieve, or just never do them because some other past promise or promise they will make later makes an original promise either totally unworkable or wildly different.

So, so many missed deadlines, which uh, actually were just aspirational.

And... this is a game that sells you ships, gear, for hundreds, thousands or even tens of thousands of real world dollars.

Some crazy promise will be made and oh, turns out that means we have to rework something like half the game's systems to support that, but also they're adding new content constantly that is always in some limbo state between following the old system's paradigms and attempting to follow the new system's paradigm.

What you end up with is a constant state of everything being a bit broken, and a lot of stuff being completely broken.

Its less like a released game getting DLCs and more like an alpha test that just never ends.

Which, again, costs hundreds or thousands of dollars.