Absolutely impossible to read the source article without adblock, the state of the web is so terrible, 6 ads surrounding the first paragraph.

Regardless of the article's content I can attest that organizations I work with are replacing humans in the Philippines and Malasia with modern voice based AI, and "saving money"

As the technology improves, which is already in the pipeline with new models being baked as we speak, we really need to think of the humans. My career is in software, it's always been challenging to avoid making software that makes people redundant, and most firms don't even consider the cost