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In a rural area the population density is a lot less than that of suburbs or the city. We're talking about 40 people or less using a single tower, this also takes in account of the 3 carriers. If each carriers tower can handle 40 people, that's potentially 120 users total in a few mile radius, which is normal for rural populations.
This tower has about a 20km radius on average due to topography, covers a stretch of the New England Highway and also covers the nearby village of Black Mountain. A good few hundred phones will be in range I expect.
The tower also has cells for Optus and Vodafone, but they are a significant minority of customers in this area.
This sounds like an issue with the carriers not actually putting in more towers to properly handle the load though. Aka greed.