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Victorinox replaced a blade on a 1985 knife for £10 + return postage. (mastodon.online)
submitted 4 days ago by lgsp@feddit.it to c/buyitforlife@sh.itjust.works
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A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

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[-] Deebster@infosec.pub 14 points 3 days ago

Did they send back the original blade as well? I suppose they may as well since they have no use for it and it may be sentimental for the owner.

[-] lgsp@feddit.it 16 points 3 days ago

I think this is good practice from repair people: my motorbike mechanic would always keep the old parts when replacing them, to show me the status when I was taking the motorbike back. It's a sort of transparency move that I actually appreciate.

And moreover, the old part is still yours, so it makes sense to give it back to you, unless you explicitly say otherwise

this post was submitted on 12 Nov 2024
248 points (98.8% liked)

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