Nobody thought to point to this Dmitri?
'I want to complain about Dmitri.'
'Who is Dimitri?'
'Oh, he's somewhere over there. I can't recall his face from when he annoyed me 20 seconds ago.'
Go on. Try and describe a face to someone verbally in a meaningful way.
"He moves abstract just
like a shadow dancing on the edge
like a storm cloud passing overhead
Effortless and free"
You know, that guy.
"Well, he had two eyes... And a nose... Oh, and get this: a mouth!"
Hang on a sec, that mother fucker has two ears doesn't he?
You don't need to describe his face. You need to recall it 20 seconds later and point to him.
-Cries in prosopagnosia-
you need to face your insecurities
That requires that you find some other store-worker in under one minute and that Dimitri hasn't moved much.
Walmarts tend to be pretty big and buddy doesn't want to be found out after the interaction, so is probably nowhere in the vicinity when the customer finds someone else, not to mention it's not obvious that he's putting on an act, so not everyone would feel like they need to go tell on him. It's probably more like customer asks for help and mentions Dimitri wasn't able to help, then the employee, if they care, tries to figure out who they are talking about but the customer just wants someone to point them to the paper towels or unlock the axe spraypaints.
56kbps modem noises
Heavy brow bone with dark thick bushy brows.
Nose has a droopy tip.
Weak/strong chin or jaw.
High distinct cheekbones.
There are many ways to describe a face.
Good neoteny is forward slant to the face, near perfect symmetry, small nose and mouth, and a head to body scale of one to five.
The point is that most people cannot differentiate faces by descriptions well. There is a lot of translation involved between all the faces they know and those words. Facial recognition is much faster than word recognition in the mind. With strangers that have separate motivations and priorities, it is nearly impossible to effectively communicate this.
I see you have never read a book with characters
You vastly overestimate the intelligence of the average retail customer.
Specifically Walmart customers
Sometimes, it really is the small things.
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