I used to work at an office where all of our documents were kept electronically. A few of my coworkers couldn't figure out how to open any file type except pdf, so whenever I added documents to the system, I'd convert anything else and add a pdf copy for them.
Another group of coworkers was infuriated by this, because they believed I was spending hours every day scanning a ton of paper documents unnecessarily, because I guess they didn't know any other way to create a pdf?
I ended up being called into a meeting with my manager to justify why I was wasting so much time scanning documents. I explained that I wasn't scanning anything, I was just opening files that we received in an electronic format and clicking "export to pdf".
He was blamed me for none of the people who complained knowing how to do this. We were all administrative staff.