So it sounds like the call handler was speaking English but the councilor herself didn't understand English. Maybe she needs to go back to school?
Cleverly later told the ombudsman's office she had "worked in BME communities" - black and minority ethnic - in her career as a youth and community worker and had "lots of BME friends".
I CaNT bE rACiSt i HaVe lOtS oF bLaCK fRiEnDS!
AND worked in areas with BAME people!
That situation wasn't handled very cleverly was it
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