submitted 11 months ago by oleorun@real.lemmy.fan to c/sysadmin@lemmy.world

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It's 2023. If your company doesn't offer chat or phone support in this era you are that store that doesn't take credit cards. You're not going to make it.

Lansweeper only offers support via email, and those emails are not returned. I suffered a license issue that took two days to get resolved, all the while down, and Lansweeper could not have cared any less. I decided not to renew our license. Two weeks later they sent me a renewal with a 40% increase.

I had a chuckle as I deleted that email.

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[-] nexusband@lemmy.world 6 points 11 months ago

Same. We've ditched Asset Management on that level and pulled the trigger on a full ITSM. The fact that they neglected the Helpdesk like crazy and they forced the cloud option on to us (one of the reasons to specifically choose Lansweeper was the 100% on-Prem promise) AND they bought cloudokit AND upped the prices like crazy...hard nope.

[-] driftWood@infosec.pub 1 points 11 months ago* (last edited 11 months ago)

What replacement options you are looking at?

[-] magikmw@lemm.ee 1 points 11 months ago

I've looked at Manage Engine before. But not too extensively.

[-] oleorun@real.lemmy.fan 1 points 11 months ago

I've switched to MECM, as I have a lot of experience with it from my previous position and it works perfectly for my needs. We have a good contract with Microsoft so we can get stuff for relatively cheap.

[-] netburnr@lemmy.world -2 points 11 months ago

Lansweeper us super cheap compared to the other options. We just renewed and there was no 40 percent increase and the process was done via PO just like the precious years. Perhaps you need a new var

[-] nexusband@lemmy.world 3 points 11 months ago

Don't know if you had a look at their pricing lately, but they upped the baseline roughly 150%. Making them not cheaper than the other options.

[-] netburnr@lemmy.world -3 points 11 months ago

I littereally renewed and got my key yesterday.

[-] nexusband@lemmy.world 1 points 11 months ago* (last edited 11 months ago)

That has nothing to do with what the issues are...

[-] oleorun@real.lemmy.fan 1 points 11 months ago

This was directly from my account manager. No var.

this post was submitted on 09 Dec 2023

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