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McDonalds removes AI drive-throughs after order errors (www.bbc.com)
submitted 1 year ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world
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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[-] qevlarr@lemmy.world 4 points 1 year ago

Here's what you do: You have the AI take the order, but the human checks each item. They'll have enough time to work out the kinks

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[-] CosmoNova@lemmy.world 4 points 1 year ago

Who needs Ronald McDonald when you have managers like them?

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[-] aeronmelon@lemmy.world 3 points 1 year ago

slaps own cheek

NAW!!

[-] someacnt_@lemmy.world 3 points 1 year ago

Bubble burst?

[-] werefreeatlast@lemmy.world 3 points 1 year ago

I got my fried shoes but no ketchup!

[-] AllYourSmurf@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

and a large orange drink

[-] BanjoShepard@lemmy.world 0 points 1 year ago

I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

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this post was submitted on 18 Jun 2024
440 points (97.4% liked)

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