About support: I have a Framework laptop. With my initial shipment I received a defective Ethernet expansion port. The failure was difficult to identify, but support was incredibly responsive and helpful. Once it was confirmed the issue was due to a defective Ethernet card (which took some investigative effort), a replacement was shipped immediately.

All this to say that, if you live in a supported country in the EU, I see no reason that people may find their support lacking.

That's such a great read! It sounds like they had so much fun shooting these commercials. Well, except for the almost dying part.