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The recent criticism of Linus Tech Tips, explained
(www.pcgamer.com)
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this post was submitted on 16 Aug 2023
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The obsession with the fact that GN didn’t reach out for lmg’s response to the story is extremely rich given that ltt didn’t give billet labs that exact same courtesy
I'm glad GN didn't reach out. Linus emailed Billet Labs 2 hours after the GN video with an offer to reimburse them for the prototype, so that he could claim that GN got their facts wrong. But we have the receipts!
That was the nail in the coffin, for me. Making mistakes is fine, even big ones. I understand that Youtube is the devil, and it's easy to fall into a trap of shoveling nonsense out onto the platform. I'm honestly sympathetic to that. If Linus said "You're right, quality has suffered cuz we've been going too fast. We need to take another look at this." I'd be completely happy.
But to lie -- not just by words, but by actions -- in order to cast doubt on the people who are trying to give you a reality check and get your work back on track... That's really bad.
Did you watch the response video? It explains that. Colton responded....but had forgotten to add the billet dudes email to it. So it was a bone head mistake that is compounded by bad processes and bad decisions.
It's not as nefarious as people are making it seem.
The knee jerking around this is insane.
I did watch the response video before commenting. Did you read the forum post? He said it’s all settled, it’s just gotta go through the bean counters now. But the fact that he emailed them immediately before posting proves that he knew it was not all settled.
What if they replied “Actually, you can’t just reimburse us for that. The manufacturing process that produced it is being overhauled and we won’t be able to replace it for at least 6 months and we’ve got conferences to demo at between then and now. We need you to get it back.”
I mean Billet sent them a unit for review. That implies they're expecting to be reported upon. Now, LTT half-assed the reporting and then accidentally put the prototype into their auction system, but I'd say "damning reporting" is an expected possible outcome of sending something to a reviewing org to be reviewed that doesn't require special notice.
However they sent a 3090 GPU and a prototype cooler for that specific board, which they mounted on a 4090 board which has a potentially different layout and was not tested.
Imagine they were a small company , whose first product was the LTT screwdriver, and they had sent an early prototype to a YouTuber who complained that none of the bits he had laying around worked on that screwdriver, so no one should buy the LTT screwdriver because it just doesn't work. When people complain that they weren't doing the product justice by testing it with the wrong things they replied "I'm not spending money retesting a screwdriver that no one should buy because it's useless". Then turned around and sold the prototype at an auction. Then when people complained they said "we didn't sell it, we auctioned it for charity, and have already sent money to replace it" having sent the email agreeing to pay seconds before saying that stupid excuse.
They did a LOT of wrong things there, a bad review is the least of the problems. For all I know the product is in fact shit, but because of their methodology, plus all that they did afterwards, I can't trust that they would ever produce an honest review of the product. And this is a house of cards, as soon as one review can't be trusted, no review can be trusted. Can you assure that they used proper protocol when testing other things if they can't even use the GPU that was sent together with the cooler? And that when people point this instead of retesting they just dig themselves deeper into "we're right"... Plus you should watch the GN video, they point a LOT of inconsistencies and errors in other videos, showing that the cooler is NOT an isolated thing.
Or any product for that matter.
Yup, the house of cards I mentioned in the phrase immediately after that one is because of that, which is why I said:
I mean yeah I'm not arguing that point. Maybe calling that "half-assed" is an understatement when they were clearly showing their whole asses on that effort, but still:
Billet sent a unit to get reviewed, and the reviewers made a review. A grossly incompetent review, but a review. I don't see why that would be worthy of special notification. Losing/selling the prototype was just a further demonstration of that incompetence.
Whereas if you're going to do a long-form report on a group's involvement in an event, it's considered good form to reach out for comment.
Either way, imho the Billet story has kind of been eclipsed by the Xeets by their ex-employee about the toxic workplace.
Basically, Linus' company is a complete trainwreck and he has no credibility on fixing it since it seems like the disastrous culture is his own fault. Sitting and saying "this is fine, I'm taking care of it" to every disaster while pushing for more and more content to the point that quality slips to legally actionable levels is piss-poor leadership.
I understand that point but my counter is that if someone sends you a product/video in private to review you have more reson to contact them about what you will say before you do than if the product/video is publicly available.
Do you think LTT should contact the companies that they do secret shopping before releasing the video? Any comments that they might have won't change what happened on their experience, and any promises of improvement won't prevent them from publishing the video so it's kind of pointless.
Even if GN had contacted and they had explained what they already explained, the GN video would be the exact same with an added part for LTT's response, which LTT is perfectly capable of doing themselves, and would do regardless of GN's video.