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Finally, good customer support
(files.catbox.moe)
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this post was submitted on 03 Feb 2025
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Microblog Memes
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A place to share screenshots of Microblog posts, whether from Mastodon, tumblr, ~~Twitter~~ X, KBin, Threads or elsewhere.
Created as an evolution of White People Twitter and other tweet-capture subreddits.
RULES:
- Your post must be a screen capture of a microblog-type post that includes the UI of the site it came from, preferably also including the avatar and username of the original poster. Including relevant comments made to the original post is encouraged.
- Your post, included comments, or your title/comment should include some kind of commentary or remark on the subject of the screen capture. Your title must include at least one word relevant to your post.
- You are encouraged to provide a link back to the source of your screen capture in the body of your post.
- Current politics and news are allowed, but discouraged. There MUST be some kind of human commentary/reaction included (either by the original poster or you). Just news articles or headlines will be deleted.
- Doctored posts/images and AI are allowed, but discouraged. You MUST indicate this in your post (even if you didn't originally know). If an image is found to be fabricated or edited in any way and it is not properly labeled, it will be deleted.
- Absolutely no NSFL content.
- Be nice. Don't take anything personally. Take political debates to the appropriate communities. Take personal disagreements & arguments to private messages.
- No advertising, brand promotion, or guerrilla marketing.
RELATED COMMUNITIES:
founded 2 years ago
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I think the point of the post is that they PAID money to the data collectors to get data they themselves don't want collected, thus becoming part of the problem. That said, I have done the free version of this multiple times with great success!
Start finding names. This can be easy, but if you're trying to deal with a subsidiary, a private company, or a massive conglomerate, it might be more difficult. You can start with things like CEO & COO. Search for things like VP/SVP/EVP/Head of Customer Service (or Customer Experience). Depending on the problem you're trying to solve, you might look for more specific job titles like CIO, Technical Operations, Network Operations, Accounts, etc. Get several names for roles that might make sense.
Find the email address format for the company. Common ones are first initial + last name, FirstName_LastName, etc.
Send an email to all of the names you collected in the company's email address format. Hopefully several of the names are reasonably distinct to make it likely you got the right person. Of course, it's unlikely that the CEO is John_Smith3, they're never going to take the numbered address. Be (somewhat) polite, be specific, be as brief as possible; ideally make a reasonable request to resolve the problem. You don't want to come across as an unhinged lunatic and you don't (necessarily) need to threaten any specific action. Just ask for their help resolving the problem.
What happens next? They will likely forward the message to someone who has the ability to solve the problem. That person will contact you and make things happen that everyone else said was not possible. You do need to have reasonable expectations though. If you contact your ISP and tell them their outage cost you $1M in lost business, don't expect much help. But if you tell them you were inappropriately charged $500 for equipment you returned 6 months ago, they'll probably fix that for you.
Helpful places to find names:
My biggest challenge has been with companies that constantly reorg, so I find a name in a news article from 2 years ago and they've already changed roles.