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this post was submitted on 11 Feb 2025
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I was thinking the "no comment" policy could just have been them working though the process to shut down their participation. A more direct statement would have been preferable, but it doesn't surprise me that they would rather get their ducks in a row before making an official statement.
Yeah, generally you don't want the front-line staff talking to the public about things outside their job description, because they could easily say something inaccurate.
Most organizations have a whole corporate affairs or PR department that employees are required to go through first before talking to the press.
Any time I've worked at a company that's had a big news announcement, they always send an email out first/same time saying, if any media inquiries or outside questions come in, please direct them to XYZ department. And that goes to everyone, not just support staff. They know the media can try to find other random employees.
it's pretty standard stuff.
The only thing not standard, would be if they told the support staff this, and then went radio silence and did absolutely nothing about it.