So my internet went out on Friday at 6am. Trying to navigate the Verizon website and app has been a pure hellscape, with repeated requests to revalidate using a PIN which is denied arbitrarally, causing call to drop. If you do manage to get a warm body, they put you on hold or transfer the call will inevitably drops causing one to start the whole process again. Finally, they said it was a router problem, which was only 6 months old and no longer compatible with their service. Finally got bounced back to Sales at 5PM, who ordered a new router for me and waived the recurring fee (either $400 for a new router or $18/month for something paid for many times over). Anyway, I went to pick up said new router at the location indicated only to find that they don't stock equipment and I have to drive another 4 miles to a nondescript store in a strip mall. I finally get home and try to self-install which bombs out, necessitating another aventure into their website/app hellscape. About 18 hours after the initial outage, I'm back in service. I've never run into a company who is so blantant in their desire to piss off their customers. If only there were viable alternatives in my area.