Plex issues but not on Jellyfin (discuss.tchncs.de)

submitted 1 week ago by dependencyinjection@discuss.tchncs.de to c/piracy@lemmy.dbzer0.com

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Anybody else had this issue.

I have a media server setup with Plex and Jellyfin and now people here prefer Jellyfin but Plex is available on more devices and my users prefer it.

Now I tried watching several movies on iPhone via Plex app and it kept freezing and I had to exit and start again and half the time it wouldn’t remember where I was. I tried to watch the same movies on Jellyfin, again on iPhone and no issue.

Any thoughts? I did watch a movie at my friends on Plex through Firestick with no issue so not sure if it’s iOS or my home network and Plex or something else.

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[-] dependencyinjection@discuss.tchncs.de 2 points 1 week ago

It seems it was direct play when I checked Tautulli

[-] CmdrShepard42@lemm.ee 5 points 6 days ago

There's probably a codec issue where Plex thinks something can direct play but it can't. I've had similar issues a few times over the years especially with audio codecs like EAC3 for example. Easiest thing to do is to just find a different version of the file and try to avoid that codec for the time being.

[-] dependencyinjection@discuss.tchncs.de 1 points 6 days ago

Thanks. I will monitor if it happens with certain codecs and then blacklist them.

[-] alucard@feddit.org 2 points 6 days ago

You can also use Handbrake to encode your files

[-] aislopmukbang@sh.itjust.works 2 points 6 days ago

That complicates things. I would check whether subtitles are enabled (burn-in is notoriously slow) and then try manually adding your server via the app (to rule out wan/relay). Could also recreate the issue and check the server logs - timestamps should tell you what actions were taken when.