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Background music impacts employees, study
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rule #1: be kind
Was employee happiness with wages factored into this? I would be a lot more okay dealing with bullshit music for $23/hr than I would be at $10/hr.
The other factor for this would be properly allowing accommodations for employees. Not having any escape, reprieve or say sucks, but can be managed with earbuds/earplugs or occasionally queueing up a preferred song.