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It's definitely the wrong vibe a lot of times, but it's also a weird balancing act.
I like to think my county has our shit together about as well as anywhere in the country (which is admittedly a fairly low bar) We do have some other resources available to us that we try to make use of, like a mobile crisis team (which is technically some sort of private non profit entity that receives county funding and works with us and our police departmens very closely, but it's not something that we can directly dispatch in the same way we can send police/fire/EMS)
And they do a lot of good, they go out and respond to calls from people who need their assistance, and often handle things just fine on their own.
But a lot of times we find ourselves getting calls from those teams because they went out to make contact with someone, who they spoke with and who requested their assistance, but started getting aggressive so they need police to assist them.
And I've been on the phone with a lot of situations that have taken some crazy turns, where it starts out sounding like a totally boring, routine call for an officer to come out and take a report or address some minor issue, and suddenly everyone is yelling, punches are being thrown, something is on fire, etc.
So in the interest of safety, a lot of non-police calls probably should still have police respond as well, they just need to strike a happy balance where they're waiting outside or something, ready to bust in if needed, but otherwise they're not directly involving themselves in the situation.
But overall, a whole lot of my calls would probably be best resolved if we could force people to sit down with a middle school guidance counselor and learn how to take a deep breath, count to 10, use their inside voices, and listen to each other.