9
[Rant] Hoyo blocked my SimpleLogin email address (Locked out of account for a few days) (ani.social)
submitted 3 weeks ago by hitagi@ani.social to c/genshin_impact@lemmy.world
7 comments fedilink hide all child comments

Kind of a rant. Hoyo blocked my SimpleLogin email. I couldn't receive verification codes. Clicking the "Send" button just returned a "Too many requests. Try again later" error. Every. Single. Time.

No matter how long I waited between login attempts, it kept giving the same error. I also tried logging in through my phone and with different IP addresses.

So I opened a ticket but they were unresponsive after giving my Genshin Impact UID. I found an "account retrieval form" in the Hoyoverse account management webpage, filled it up and had my email address changed. I was able to log in now so it looks like they're blocking SimpleLogin email addresses which sucks. Now I'm thinking of changing my email addresses on other accounts that use SimpleLogin.

Anyway, if you use a SimpleLogin email address, you should probably change it, or at least be prepared to have it changed in the future. :/

you are viewing a single comment's thread
view the rest of the comments
[-] hitagi@ani.social 3 points 3 weeks ago

It might be that they just have issues with sending verification codes.

It's possible but the longest I waited before trying to log in again was 24 hours. After that, I thought "maybe they're blocking my email". They also replied to my ticket with this just an hour ago:

So it does seem like they think my email was some "potential risk".

On the side note Hoyo all of the sudden started blocking Linux again. After 3 years of working out of the box on Linux.

Ah that sucks. I used to play on Linux. I really hate it when the only games I play break on Linux so I've been using Windows for the past year or so. At least it's not entirely broken and there's a work around.

[-] hypertown@ani.social 2 points 3 weeks ago

24h is insane! I honestly don't know what is even the point of email confirmation. For account creation sure. For login? Can't they see I'm constantly logging from the same IP. But sure 2FA is important I guess but let me just use OTP.

Fortunately every game I play works on Linux. Hoyo games are working thanks to the incredible community that also made WuWa work. I'm sure if they completely break genshin the patch will come. It's just funny how you can see in some behind the scenes at Hoyo headquarters they have steamdecks laying around and some of the dev even had Arch installed yet they break it anyway.
In any case I'm too attached to Linux at this point I'm not switching no matter what. I have way too many games that work with no issues.

[-] QuazarOmega@lemy.lol 2 points 3 weeks ago

behind the scenes at Hoyo headquarters they have steamdecks laying around

Lmao that's actually neat, do you have a link to the video?

[-] hypertown@ani.social 1 points 3 weeks ago

Only screenshots of the video and I couldn't find the steamdeck one but I did find that one with Arch:

this post was submitted on 24 Apr 2025
9 points (100.0% liked)

Genshin Impact

1798 readers
1 users here now

Community for Genshin Impact

Rules:

  1. No politics
  2. No leaks
  3. No Nude/Pornographic images

founded 2 years ago
MODERATORS
Arorus@lemmy.world