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Yes, AI will eventually replace some workers. But that day is still a long way off
(www.theguardian.com)
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With respect to the article, it's wrong. AI help desk is already a thing. Yes, it's terrible, but human help desk was already terrible. Businesses are ABSOLUTELY cutting out tier 1 call center positions.
LLMs are exceptionally good at language translation, which should be no surprise as that kind of statistical chaining is right up their alley. Translators are losing jobs. AI Contract analysis & legal blacklining are going to put a lot of junior employees and paralegals out of business.
I am very much an AI skeptic, but I also recognize that people who do the things LLMs are already pretty good at are in real trouble. As AI tools get better at more stuff, that target list of jobs will grow.
Cutting junior employees today sounds like a great option, until 10 years down the road you realize you don't have any experienced people to backfill the senior employees who are leaving.