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Has anyone else noticed a sudden lack of reading comprehension skills?
(sh.itjust.works)
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this post was submitted on 22 Aug 2023
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Asklemmy
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That may also just be a resources issue. Too many tickets, not enough reps, and the expectation of low average handle time are not exactly conducive to encouraging those deeper dives.
Yeah, I assume when support people do not understand what I am telling them that they cannot afford to understand what I am telling them. Either they need to solve my problem in 30 seconds with a stock response, or else they need to get rid of me as fast as possible so they can deliver more stock responses to other people.