No, they definitely asked the wrong question. If they ask "how can I do [thing]", it assumes it's possible to do [thing]. But if they can't do [thing], the question is invalid, and there is no correct answer.

Honestly, the way you put it, it's like they don't actually want to fix the problem. They just want their solution to be right. Anyone who doesn't tell them what they want to hear is the REAL problem, even if what they want to hear is a lie.

Do you want me to lie?