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  • Car hire companies are deploying new AI-powered scanning systems to detect even minor vehicle damage, sparking customer outrage over unexpected charges.
  • Hertz, a prominent car rental firm, is using UVeye's automated technology at several US airports, which compares high-resolution images taken at pickup and return to identify new damage.
  • Customers report receiving substantial bills for tiny imperfections, such as small dents or scuffs, often just minutes after returning their vehicles.
  • Specific cases include Kelly Rogers being charged for a 'dent' she thought was a shadow, and another customer facing a $440 bill for a one-inch scuff.
  • Despite customer complaints and plans to expand the system to over 100 US airports, Hertz maintains the technology ensures customers are not charged for pre-existing damage.
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[-] shalafi@lemmy.world 4 points 1 week ago

I was on the dev side of car auction software. Our auctions were starting to deploy these to create vehicle condition reports. Since COVID, a lot of sales are now made online with no chance to physically inspect the vehicle. These scans protect both the buyer and the dealer missing something. Pretty slick!

CAVEAT: Can't say if it was the same exact system and in any case nobody was calling it AI.

[-] ulterno@programming.dev 0 points 1 week ago

Ah right. I didn't register that they are calling it AI.
Maybe just an image pattern recognition tool made with ML for the damage.

this post was submitted on 11 Jul 2025
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