This is doubly true for the card payment terminals. The on screen options are all in different places, orders, and with random questions thrown in. What’s your phone number? Do you want to round up to donate a car to starving kittens? What’s your zip code? Debit or credit?

Also, because this system is apparently developed by a maniac: where I live (might be national and not state level, not sure) EBT cards have to be used on some terminals by swiping, not the chip that comes on the card. But to swipe, first you have to use the chip and let that fail. So if you see someone using an EBT card that looks like they have no fucking clue how to use a card, it’s probably that they’re actually using it the only way they can.

Absolutely insane design choice, especially for people who may already be facing delays like separating items into two separate transactions for non-covered items, having to remove items that seem like they should be covered but aren’t, etc.