Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI (www.techradar.com)

submitted 4 weeks ago by throws_lemy@lemmy.nz to c/tech@programming.dev

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Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

In a podcast interview with Logan Bartlett on YouTube, Benioff brutally stated: “I need less heads,” noting how instead of using human power, Salesforce is now using AI to process around 10,000 leads weekly.

Yet in the same interview, Benioff noted a lack of human resources had caused the company to accrue a backlog of 100 million uncalled leads over 26 years.

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[-] alpha1beta@piefed.social 6 points 3 weeks ago

As a former customer: They had support staff? This might be the only place cutting that many people won't be noticed as their support can't get worse.

this post was submitted on 02 Sep 2025

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