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Being a "middle" user is the most difficult
(sh.itjust.works)
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Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).
Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.
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Well I'm closer to that. I'm an "IT pro" (I pay my bills by writing software) and I did learn CS at uni... and yet it's STILL damn hard!
I think that might be the part that "grandma" (bit sexist and ageist there but going with the example) finds it hard is a given but that professionals are struggling daily is somehow hidden away.
I can give you examples from just yesterday :
and few others smaller problems. So... I had to find ways to fix that which lead me to learn that :
restart
its container, without having to restart the device itselfThe irony is that some people who are not professional might even know about the later one but I didn't. So... my whole point :
TL;DR: IT is hard for everyone because it's complex (lots of moving parts) and always changing ("updates" are not just "better" but different) so we ALL must keep on learning.