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Microsoft 365 Copilot's commercial failure
(www.perspectives.plus)
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this post was submitted on 06 Oct 2025
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Programming
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I have 20 years experience in IT process automation, with the last 15 spent in consulting. The number one thing I've learned is businesses don't care about the technology. I could write the coolest automation that covers 99% of potential issues, but if it costs more to run than having a person in India push a button, they won't buy it.
In terms of long-term costs, yeah, probably. But I work in software development, so investment budgets, and we definitely have the problem that investments into anything tangibly related to AI are encouraged.
We've genuinely been told by customers that they'd rather have the more expensive, worse solution that uses AI, because they will not get investment money, if it does not use AI. They want to be scammed, because their bosses have targets that say x% of all investments need to be towards AI. And those targets come straight from the investors.
Maybe they just like exploitation more than technology!