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What do you think the future of Windows is?
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Also in defense of end users, they are forced to use whatever OS their IT department provides.
The few users that would prefer Linux for instance, aren't allowed to use it because it deviates from the company standard and makes things harder to maintain (security, backup, and so on).
It's also the other way around: we have linux machines at work, controllers for specific devices. A lot of people don't want to open a manual it seems. They just submit support tickets, angrily, as they can't figure out that the menu is in a different place.