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CenturyLink left 86-year-old woman with no Internet service for a month
(arstechnica.com)
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this post was submitted on 29 Aug 2023
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My hatred for CenturyLink is only 2nd to what Suddenlink put my family through. It took an FCC complaint against Suddenlink for them to come fix our phone lines/Internet/security system that were all down for a full month before they actually came to fix it. They had to actually reply to the FCC complaint within 10 days.
I only made that complaint after a Suddenlink worker said that there wasn't an outage like we had thought for the last 3 weeks. They then said the automated message that stated "your location has an outage" was fake and just what they were using to stop people from calling.
We worked from home and had to rely on mobile hotspots. Was all during covid so it was even harder for going out to have a safe place to work.