CenturyLink is absolute garbage. I rented a DSL modem from them. It got fried by lightning so they had to replace it. They sent me a modem that wasn't compatible with my service. A couple years later, I had another one get zapped. I double checked with not one but two customer service reps to make sure they were sending me a modem that worked with my service. They sent me one that wasn't compatible with my service. Then they took a few weeks to send me one that actually was compatible. When it got here, it either didn't work or something else in the wiring was messed up (probably more likely).

That last part might not have been their fault but I could have known about it 3 weeks sooner. At that point I didn't have much confidence they'd get it fixed while I still have my youth and good looks. Fortunately a smaller fiber company had just started serving the area and I was able to immediate cancel the CenturyLink service. More than 3 times faster and slightly cheaper as well. Also symmetric upload is pretty nice. CenturyLink is in for a rude awakening as competition appears in places where they previously were the only choice.