Canada Post lost my passport with US visa and nobody seems to care (lemmy.ca)

submitted 15 hours ago by Huyen@lemmy.ca to c/canada@lemmy.ca

15 comments fedilink hide all child comments

I’m honestly beyond frustrated at this point.

I am an international student in Canada. I had my B1/B2 visa interview at the US Consulate in Toronto in January, got approved, and my passport was shipped via Canada Post on Jan 21. It was supposed to be ready for pickup Jan 23 in Ottawa. Instead, it’s been stuck as “in transit” in Ottawa for over two weeks.

I’ve contacted Canada Post multiple times, and every time I get the same useless answer: they can’t find it. Now they’re telling me to contact the US consulate to file a claim. So basically my passport is somewhere in their system and nobody knows where, and nobody takes responsibility.

I have a US trip next week and there’s no way I can get a new passport and visa in time if this thing is actually lost. Has anyone dealt with Canada Post losing a passport from the US consulate shipment? How long did it take to resolve?

you are viewing a single comment's thread
view the rest of the comments

[-] its_prolly_fine@sh.itjust.works 5 points 12 hours ago

I'm so sorry, that really sucks. Was it generic shipping or did you have it certified mail? It sounds like you really need to get to the embassy, they should be able to help.

[-] qupada@fedia.io 5 points 12 hours ago

I'm from NZ, but having been through the process for a US work visa, the way it happened was after the in-person interview at the consulate you left your passport with them, and it was returned by courier a few days later with the visa document attached.

I'm roughly assuming OP has gone through a similar process, and it is that return courier step that has gone awry.