Does anybody actually understand their Octopus energy bills? (feddit.uk)

submitted 2 weeks ago by tetris11@feddit.uk to c/casualuk@feddit.uk

5 comments fedilink hide all child comments

I have a standing order with them, but half the time I don't know whether I owe them money or if they're overcharging or anything

you are viewing a single comment's thread
view the rest of the comments

[-] tetris11@feddit.uk 3 points 2 weeks ago

Right! So I got a big refund from them just now, but I kept getting emails from them saying "Your account is negative, you owe us X amount. Please pay X amount. We will direct debit Y amount."

[-] Tippon@lemmy.dbzer0.com 3 points 2 weeks ago

Sending in accurate meter readings, even if you've got a smart meter, will allow them to bill you correctly. Bills are often based on estimates and can be inaccurate.

I used to work in the billing department of one of the big suppliers, and saw things like this all the time