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this post was submitted on 03 Sep 2023
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I hate that, because when i call tech support i have to listen to them walk me through the basic steps before i get to the parts i need. I try telling them I've already worked through basic troubleshooting, but most of them are reading a script for every idiot that calls.
It's sort of a tragedy of the commons sadly, it's more effective to just treat everyone like a User than to gamble on people actually knowing what they're doing.