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Waitrose employee sacked after stopping shoplifter from taking Easter eggs
(www.theguardian.com)
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this post was submitted on 05 Apr 2026
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I don't know about the UK, but this makes sense to me.
Working retail here in Canada, common rule is to prevent shoplifting through having eyes on suspicious people. However, you never go after them yourself when they leave the store, or even do so much as accuse them of stealing while they're in the store. You make security, who're specialised for the task and are workers with a contract company, aware and they recover the shoplifted merchandise.
It's for safety reasons and to avoid different lawsuits. The store doesn't want to be held legally liable for injuries or possible discrimination.
I've worked retail for over 15 years and yes, it's the same here. We're told to be vigilant and customer-service away to deter shoplifters. If we see or suspect actual theft, we tell management and/or security. We're told to never pursue or confront a shoplifter, leave that to security and management.