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this post was submitted on 07 Sep 2023
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Authentication apps are really dogshit. Our government and banking authentication app that everyone has to use doesn't even support Firefox. The government is literally mandating us to use Chromium as the default browser on our phones.
And even then the auth flow is designed so shittily that it is virtually unusable on many older and non-flagship phones. It is literally designed with no regard for how mobile OS'es manages processes and limits per usage.
Almost like this shit is intentional to lock us into US controlled spyware
I hate it so much
That certainly helps but my experience working in tech, including on some government projects, suggests a far more pedestrian reason.
A lot of public sector IT really suffers from a "fuck the user" mentality. They know people are mandated to use their shitty software and that they have no competition. The bureaucratic mindset seeps into the software development process and just like the law cannot be questioned by the subjects, the software cannot be questioned by the users. Government IT can not fail, it can only be failed. If the users are having problems it is because they are too stupid to use the software correctly, not because the software has flaws.