2311
What's your "old person" trait?
(feddit.ch)
My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
As someone who works in a call center, screw that last person on here. So sorry you hate the automated system. Sorry you had to wait on hold. They can't keep enough of us employed because y'all are fucking mean and no one wants to be abused for $15/hr.
Er, I mean, Thank you for calling, sorry about your wait!
I wish call center software had better features on dealing with overburdened staff. Callbacks are a great thing to avoid having to be on the phone constantly. A dash of statistics might be nice to recommend an alternative time to call to get a better wait time.
I don't use callbacks, and I don't leave messages, because no company has ever actually called me back. It's a great idea, but IME they never execute it.
My HMO's advice line uses them. They very handy for when you're trying to get non-urgent advice.