Hmm... I think we're dogging on the author a bit much here. Don't get me wrong, they're clearly swimming in philosophical water that's a bit too deep for themselves, but sometimes you've gotta be clumsy in order to explore topics at the edge of theory.

Let's dial things up a notch and bring Undertale (the Dark Souls of -- nevermind) into the discussion. What does it have to say about branching pathways, tonal consistency, and savescum? It says: I was made for you, please enjoy me.

The game adapts to the audience -- you, that is. You are weird and hard to please, so the game needs to be flexible without feeling compromised. If you want to leave hidden depths unexplored, the game abides. If you want to vivisect every last detail, the game changes to fit your desire.

It's alchemy, of course; both magical and unobtainable, so the author isn't strictly wrong to accuse Baldur's Gate of falling short. It's true: sometimes a gap in the curtains opens up and the illusion is spoilt. With that being said, I think what's missing is the logical conclusion to the criticism: universality -- despite being unobtainable -- is still worth striving for. To be universal is to distill humanity itself, as great and terrible and impossible as that may be (and here you thought I was joking with that Dark Souls jab!).